Warranty policy2018-01-30T19:32:39+00:00

Before claiming a warranty,

Please check again as the following items are not covered under warranty:

A) Installer’s abuse:

  • Physically damaged:

B) Improper installation:

B1) An example of improper installation is when the fan hits the radiator, please see the following pictures

B2) For the most Freightliner, Western Star, Sterling Aluminum Plastic radiators 2008 and later it has come to our attention that there is an installer issue. Failure to carefully install the bolts/washers/spacers properly can cause the bolt to go through the frame and damage the side plate on the radiator. This places stress on the adjacent tube and will result in the tube failing.  Please see pictures below.

  • The installer is using the incorrect bolt lengths and not always reusing the washers and spacers required for mounting the CAC, rock guard, and surge tank.
  • It is imperative the correct length bolts be used when mounting the charge air cooler, rock guard (if equipped) and surge tank.
  • In most cases, the CAC has three mounting bolts the same length and one longer bolt with rubber spacers (see the picture included).
  • The Surge Tank has one bolt that mounts through the radiator frame and has a spacer that needs to be used.

C) Pinhole damage:

D) During shipment:

Please note: Always check the part that you are receiving and make sure that it’s not damaged. Check it when picking up by your drivers, dropping off by our drivers or receiving it from a courier. If you find any part damaged you must inform us immediately as claims will be rejected after receiving parts.

If a part is damaged during transportation by a courier and the method of payment is prepaid we can process the claim only if it’s mentioned on the bill of lading and informed us right after receiving (same day). If it’s shipped on a collect basis, it’s the buyer’s job to send the claim to the courier.

E) Part is repaired before informing Cool Heat

British Columbia :

#3 – 20085 100A Ave.
Langley V1M 3G4
British Columbia, Canada.
Tel: 604-888-1883
Fax: 604-608-4846

Ontario :

#11 6185 Tomken Rd.
Mississauga, L5T 1X6
Ontario, Canada.
Tel: 905-564-3000
Fax: 905-564-6682

Toll Free: 1-877-COOLIT0(2656480)